20-21 PM5002: Operations and Quality Management
The objectives of this module are:
- To bring to life and master concepts of operations and quality management – across services, manufacturing and engineering
- Understand techniques organisations use to manage processes and operations to gain a competitive advantage
- Understand the lean approach's to process design
- Help students understand how business operations work and why they often change (generating a need for projects)
- Understand specific tools to measure, control & change processes including trends in global process management
- Appreciate specific techniques for controlling quality e.g. TQM
- Understand business drivers for innovation and continuous improvement